Terms and Conditions
Last updated December, 2019
All legal transactions with Shanghai Solarvance Technologies Co., Ltd (hereinafter referred to as “the contractor”) in the field of solar outdoor lights, AC outdoor lights, wind turbine, solar power system, photovoltaic elements and related products and services shall take place exclusively according to the following conditions.
Offer, order confirmation and conclusion of the contract
We can accept an order from the client within four weeks by sending an order confirmation or by sending the products ordered within the same period of time. The contents of the order confirmation shall be considered the determining factor for the contract.
We reserve the right to make technical changes provided that no unreasonable disadvantages for the client arise as a result.
Our offers are made subject to prior sale and are therefore subject to confirmation and not binding until the conclusion of the contract, unless we explicitly describe them as binding.
In the case of projects, project certificates and official and other permits shall be obtained by the client and made available to us in good time.
The offer shall be considered accepted and the contract as concluded when the order confirmation is sent or goods ordered are dispatched.
If no business deal is concluded, the originals of any documents we have made available (framework supply contracts, evidence of ability to supply, technical drawings, calculations, etc.) shall be returned to us immediately. They may not be copied or presented to third parties without our written agreement.
In the case of feigning the conclusion of a contract, we reserve the right to demand damages.
Performance deadlines and dates, acceptance
The delivery dates stated by us are not fixed dates. The actual delivery date can diverge by up to 20 working days from the delivery date stated by us. In the case of a divergence of up to a maximum of 20 working days, the client shall not be entitled to assert any claims of whatsoever nature against the contractor.
The delivery deadline shall be extended appropriately in the case of unforeseen events which are beyond our control (e.g. force majeure), as far as these have an influence on the completion of the object to be supplied.
Partial and pre-deliveries shall be permissible.
The client may only withdraw from the contract in the case of a delay in delivery which is our responsibility, and provided that the promised service or delivery has not been effected within a reasonable period of grace.
It is not possible to withdraw from the contract for independent services which have already been rendered. In addition, claims on the part of the client due to non-fulfilment, late fulfilment and any possible consequential damage shall be excluded.
After delivery, the client shall be obliged to carry out an acceptance test without delay. If the client does not fulfil its obligation with regard to acceptance, we will set a reasonable period of grace.
If the client delays the acceptance test, we shall be entitled to charge for the damage caused, particularly storage costs and any additional costs.3
Prices and terms of payment
Prices shall be ex works Shanghai (EXW Shanghai), unless otherwise indicated in the order confirmation with additional shipment cost via Express, air, ocean or land.
If more than three months pass between the conclusion of the contract and the delivery of the goods, we reserve the right to increase the price by a reasonable amount, particularly in the case of changes in the cost of materials, energy and wages.
The USD shall be the standard currency for payments. Payment in other currencies shall require our written agreement.
Payments shall be made in accordance with the order confirmation. We reserve the right to deliver for cash in advance only. Discounts will not be granted. If other methods of payment or provision of security are permitted by us, particularly letters of credit or bank guarantees, the additional costs which arise shall be borne by the client.
We guarantee for the period of 24-60 months from the date of delivery based on different product from Solarvance. For standard product warranty please refer to the warranty document from Solarvance. For specific project the warranty might be extended based on project need, the extended warranty term shall be agreed by both sides and issued on the quote.
Guarantee claims shall be asserted in writing by means of a registered letter detailing the defects. The object of the complaint shall be kept available for inspection by us and/or sent back to us if requested.
Replacement deliveries will be provided ex works Shanghai (EXW Shanghai). Other expenses shall be borne by the client.
Minor color variations, color variations which are a result of the use or the composition of different materials, as well as breakage and tears of the solar cells shall not be treated as deficiencies.
The functionality of solar lights (particularly illumination strength, availability, etc.) depends to a great extent on the conditions at the location. It shall not be considered a defect if, due to the local conditions (light/shade, climate), a solar light provides a lower performance than that indicated by us for typical locations.
Replaced parts may diverge from the original parts which have to be replaced in their version and their design due to technical progress and design changes, provided that the functioning of the system as a whole is not impaired. Reconditioned parts or parts of returned goods can also be used as replacement parts, provided that the parts are visually and in their operability in conformity with new goods.
Continuing liability shall be excluded, regardless of the legal nature of the claim which is being asserted. Insofar as our liability is excluded or limited, this shall also apply to the personal liability of our staff, vicarious agents, managers and executive bodies.
We shall not be liable for damages or accelerated aging which results from the following:
- Improper storage of goods before installation. Batteries shall not be stored at ambient temperatures below -10°C and above 30°C. Batteries shall not be exposed to direct sunlight for long time.
- Defective installation by the client or third parties.
- Improper foundations.
- Improper interventions which have not been explicitly instructed or permitted by us as well as non-authorized attempts at repair.
- Improper cleaning. The goods are not designed for cleaning with high-pressure equipment.
- Normal wear and tear as well as force majeure.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision material is issued we will try to provide at least 30 days’ notice prior to any new terms taking effect.
If you have any questions about these Terms, please contact us.